Office Financial Policies

Our office does not accept checks. Forms of payment accepted are cash, Care Credit, American Express, Discover, MasterCard or Visa debit or credit cards. We do not accept bills larger than $20.00.

Our office does not accept or file accidental insurance. This includes but is not limited to school insurance, home owner’s insurance or private plans.

Any incident involving an automobile must be filed under the patient’s automobile insurance carrier. This includes non-collision accidents such as closing a car door on a finger or sustaining an injury while lifting a load out of a car trunk. Patients having additional personal/group insurance will be required to file the automobile insurance as their primary insurance and the personal/group insurance as their secondary insurance. Patients that only have automobile insurance will be considered a Self Pay Patient. It is illegal to bill automobile claims to a patient’s personal/group insurance until all automobile insurance benefits have been exhausted.

If you fail to pay your account, you agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 26% of the debt, and all costs, and expenses, including reasonable attorneys’ fees that we incur in such collection efforts.

Co-payments are collected at the time of registration. Patients who are unable to pay their copayment may not be seen. Our practice is obligated to collect co-payments as required by your insurance company.

Patients with deductibles will be required to pay a deposit at check in. The remaining balance, coinsurance and or deductible will be collected at check out based upon the insurance allowable. Patient credits will be applied to the next visit or refunded if no other appointment is necessary.

Forms will only be completed for ACTIVE patients. An ACTIVE patient is a patient who is currently scheduled for a follow up appointment or has been seen within the last 4 weeks. Exception: Military admission letters.

Forms are completed within 10 business days of receipt and prepayment. The form completion prepayment is $40.00 per signature for all forms needing physician completion.The patient must sign a medical release and work status form before the form can be completed.

Patients requesting electronic copies of their medical records can obtain them free of charge by accessing their patient portal.

Patients requesting faxed copies of their medical records can obtain them free of charge. The patient must complete a signed release. The request turn around time is 10-14 business days.

Patients requesting paper copies of their medical records must complete a signed release. The charge is $0.25 per page with a request turn around time of 10-14 business days. Records can be picked up with a photo ID; they cannot be mailed. This is to ensure patient confidentiality.

X-Ray copies are provided via film or CD depending on the file type available. Films will have to be sent out for copying. The film copy charge will be passed through to the patient. Electronic x-ray copies are provided on a CD with a signed release form and photo ID. The charge is $6.50 with a request turn around time of 10-14 business days.

We are a participating provider with the Medicare Part B program; and as such we are obligated to write off the difference between what Medicare pays us for the services rendered to you (the “allowed amount”) and our usual and customary charge. Medicare pays 80% of the “allowed amount” to us directly. The remaining 20% and your annual deductible of $203 are the patient’s responsibility by federal law.

Patients are required to make payment for any balance not covered by the insurance plan. If you are unsure whether a service is covered by your plan, ultimately it is your responsibility to contact your insurance company to review your benefits.

A $80.00 new patient / $40.00 established patient no show fee may be applied to the patient’s account when the patient has not given our office adequate notice (more than 24 hours) of an office appointment cancellation. Two no show appointments will result in a letter to the patient and primary care physician. Three no show appointments will result in termination of care. If a patient who has not established with the practice misses their first appointment on two separate occasions, they will not be scheduled for any further appointments. Fees must be paid prior to scheduling future appointments.

Patients will be refunded any overpayment once all claims on the account have been processed and the patient has been discharged from care. The refund is made back to the credit card of the original payment. For all other forms of payment, the accounts payable department will issue a refund check in a timely manner.

All patients without insurance will be required to pay a deposit at check in ($500.00 for nonfracture care and $1,000.00 for patients with a fracture). Any remaining balance for the visit will be collected at check out. Self-pay patients paying their bill in entirety at check out are entitled to a 33.3% discount. This discount does not apply to patients with insurance or using CareCredit. Self pay patients using CareCredit are entitled to a 20% discount. Refunds will be paid as per our refund policy (See Refunds above).

Patients who cancel their surgery or office procedure with less than 3 days notice, will be charged a $200.00 fee for the late cancellation. Surgery will not be rescheduled until the fee is paid.

Patients are required to pay their portion of the surgical fee three (3) business days prior to the surgery. Patients unable to pay may be required to have their surgery rescheduled.

Any international patients who have Canadian, International health care insurance or traveler’s insurance, automatically become Self Pay patients. The patient will be responsible for charges at the time of service. It is the patient’s responsibility to file their claim with the insurance company. Our office would be happy to assist you with this.

If a patient is injured on the job, it must be reported to the employer unless the patient is worker’s compensation exempt. The initial appointment is to be handled through the worker’s compensation adjustor. If the employee is worker’s compensation exempt, you must provide a copy of the state exemption. Any non-participating worker’s compensation carrier will be required to sign our worker’s compensation agreement before making any appointments for the patient. The adjustor will be required to provide any non-English speaking patient with a translator.